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FAQ

  • Is ordering online secure?
    A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our store (Amazon) encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet.
  • How do I place my order?
    A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the Checkout screen and click on the “Checkout” button. You will then be transferred to our Amazon secure server.
    Once you have decided how to proceed, Amazon will be prompted you to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
  • Q. How do I view what’s in my shopping cart?
    A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily make changes of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.
  • Q. How do I add items to my cart?
    A. To add items to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item.
  • Q. How do I remove items from my cart?
    A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” box to the left of the item description and then click “Update cart” in the lower-right corner to have your changes reflected.
  • Q. How will I know that you have received my order?
    A. After you complete the checkout process, Amazon will create a receipt on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
    You will also receive confirmation via e-mail that Amazon have received your order. (Please be sure to enter your e-mail address correctly on the order form so that Amazon can be sure to deliver your confirmation to you.)